Information

Policies

Test Results Policy: We will contact patients regarding significant or clinically abnormal results. We do not routinely contact patients with normal results, but are happy for you to phone our nursing team to confirm your results.

Phone Prescriptions Policy: If your NP/GP has agreed to repeat prescriptions without the need for a consultation, please allow two working days to process your request. We prefer that you collect the prescription in person; faxed and urgent same-day prescriptions incur an additional fee. To provide the best standard of care, the NP/GP may decline a request for a repeat prescription without a review consultation. 

Medical Reports and Forms Policy: Please ask a receptionist about the completion of any required medical reports and forms; an NP/GP’s appointment may not always be necessary – in this case, forms are generally completed within a few days and a fee is charged on a time basis.

Missed Appointments Policy: In the event of missed appointments, or cancellations within 1 hour of the appointment time, a non-attendance fee will be charged to your account. 

Drugs of Dependence Prescriptions Policy: click here to get our policy statement regarding the prescription of drugs of dependence.

Lincoln Medical abides by NZ’s Child Protection policy that includes Police vetting of ALL staff.

Appointments

NP/GP and Nurse Consultations by appointment only Please phone: 325 2411 or book online

Chaperone/Support person

We offer all our patients the right to have a chaperone present during consultations or internal/intimate examinations if they wish.

Doctors may also request the assistance of a chaperone. You may wish to bring a support person with you or have a nurse chaperone. Please ask your Doctor or Nurse.

Chaperone Sign pdf

Repeat Prescriptions

To monitor your medical condition and treatment it is usually necessary for you to be seen. Your NP/GP will provide you with a Repeat Medication Request Form for you to order a REPEAT OF YOUR MEDICATION without further consultation. Please ask your NP/GP if this is available to you.

Do not email prescription requests. Please call or use the MMH patient portal.

Emergencies

If you have a medical emergency Phone 111, Ask for St. John Ambulance

Out of Hours Care

Calls made outside normal hours will be directed to a 24 Hour Registered Nurse triage service. Experienced nurses will be able to provide advice and direct you to medical services if this is required. You will be directed to the 24 Hour Surgery located at 401 Madras Street in Christchurch if you require medical assessment.

Home Visits

If you feel you require a home visit please phone the surgery before 10.00 a.m. Home visits are charged in addition to the standard consultation fee. Phone number: (03) 325 2411

Confidentiality

If you need to discuss issues of a confidential nature, please speak with our receptionist and we can provide more privacy. We vigorously protect the confidentiality and privacy of all our consultations and discussions with you.

Health Records 

We document your attendance using both computerised and paper medical records. Our Health Information and Privacy leaflet is available on request.

You might find the following links helpful:

http://www.healthinfo.org.nz – good quality health information for you and your family

http://www.healthnavigator.org.nz – a national website with good quality health information

http://www.appetiteforlife.org.nz – good information on healthy eating for life

http://www.activecanterbury.org.nz/  – The Green Prescription can help you get active

https://www.qtopia.org.nz/ – support for rainbow young people

Feedback

We welcome comments or suggestions about the service that we provide. Please complete our Feedback Form (available on request at the reception desk). Our Complaints Officer is Debbie, the Practice Manager, who will administer your concerns under the terms of our Complaints Procedure.