Information

Policies

Test Results Policy: We will contact patients regarding significant or clinically abnormal results. We do not routinely contact patients with normal results, but are happy for you to phone our nursing team to confirm your results.

Phone Prescriptions Policy: If your doctor has agreed to repeat prescriptions without the need for a consultation, please allow two working days to process your request. We prefer that you collect the prescription in person; faxed and urgent same-day prescriptions incur an additional fee. In order to provide the best standard of care, the doctor may decline a request for a repeat prescription without a review consultation. 

Medical Reports and Forms Policy: Please ask a receptionist about the completion of any required medical reports and forms; a doctor’s appointment may not always be necessary – in this case, forms are generally completed within a few days and a fee is charged on a time-basis.

Missed Appointments Policy: In the event of missed appointments, or cancellation within 2 hours of the appointment time, a non-attendance fee will be charged to your account. 

Appointments

Doctor and Nurse Consultations by appointment only Please phone: 325 2411.

Repeat Prescriptions

In order to monitor your medical condition and treatment it is usually necessary for you to be seen. Your Doctor will provide you with a Repeat Medication Request Form for you to order a REPEAT OF YOUR MEDICATION without a further consultation. Please ask your Doctor if this is available to you.

Emergencies

If you have a medical emergency Phone 111, Ask for St. John Ambulance

Out of Hours Care

Calls made outside normal hours will be directed to a 24 Hour Registered Nurse triage service. Experienced nurses will be able to provide advice and direct you to medical services if this is required. You will be directed to the 24 Hour Surgery located at 401 Madras Street in Christchurch if you require medical assessment.

Home Visits

If you feel you require a home visit please phone the surgery before 10.00 a.m. Home visits are charged in addition to the standard consultation fee. Phone number: (03) 325 2411

Confidentiality

If you need to discuss issues of a confidential nature, please speak with our receptionist and we can provide more privacy. We vigorously protect the confidentiality and privacy of all our consultations and discussions with you.

Health Records

We document your attendance using both computerised and paper medical records. Our Health Information and Privacy leaflet is available on request.

Feedback

We welcome comments or suggestions about the service that we provide. Please complete our Feedback Form (available on request at the reception desk). Our Complaints Officer is Ina, Practice Manager, who will administer your concerns under the terms of our Complaints Procedure.